LLM-as-a-Judge

LLM-as-a-judge is an evaluation technique in which a large language model is used to assess the quality of outputs generated by other models, or by itself. As generative systems became capable of producing long, nuanced, open-ended responses, traditional evaluation methods struggled to keep up, and LLM-as-a-judge emerged as a scalable way to measure quality across tasks such as summarisation, dialogue, code generation, and retrieval-augmented question answering. The approach leverages a capable model's reasoning ability to approximate human judgment while avoiding the cost and slowness of manual annotation.

Why it emerged

Classical automatic metrics such as BLEU and ROUGE compare generated text to reference answers by measuring surface overlap of words or phrases. These metrics work poorly for modern language model outputs, which can be correct and high quality while sharing few exact tokens with any reference. Human evaluation is more accurate but expensive, slow, and difficult to scale to the thousands of examples needed to compare models or catch regressions. LLM-as-a-judge offers a middle path: assessments that are more semantically aware than rule-based metrics, produced quickly and cheaply enough to run continuously.

Evaluation methodologies

Practitioners generally use one of three formats, each suited to different needs.

In pointwise evaluation, the judge scores a single output directly against explicit criteria such as factual accuracy, helpfulness, relevance, or tone, often on a numeric scale. In pairwise comparison, the judge is shown two candidate outputs for the same input and asked to select the preferred one, usually with a written justification; this is well suited to comparing two models or two versions of a system. In pass/fail or reference-based checking, the judge decides whether an output satisfies a specific requirement or matches a known correct answer.

| Mode | What the judge does | Typical use | | --- | --- | --- | | Pointwise | Scores one output on criteria | Absolute quality tracking | | Pairwise | Picks the better of two outputs | Model or version comparison | | Pass/fail | Checks against a requirement | Regression and gating tests |

Reliability

Research indicates that carefully prompted judge models can agree with human evaluators at high rates. Some studies report agreement of around 85%, which in certain settings exceeds the roughly 81% agreement observed between independent human annotators. This alignment makes LLM-as-a-judge attractive for continuous integration pipelines, model selection, and monitoring deployed systems.

Limitations and biases

The method is not without flaws. Judge models can exhibit position bias, favouring whichever answer appears first; verbosity bias, preferring longer responses; and self-preference bias, rating outputs from their own model family more highly. Judges may also be inconsistent across runs or susceptible to superficial cues. Mitigations include randomising the order of candidates, calibrating and standardising evaluation prompts, using multiple judges or an ensemble, and validating judge scores against a held-out set of human ratings. Because the judge is itself a language model, its assessments should be treated as a strong signal rather than ground truth, particularly for high-stakes decisions.

As Malaysian enterprises move generative AI from pilots into production, LLM-as-a-judge provides a practical way to test systems at scale before and after deployment. Banks such as Maybank and CIMB, insurers, and telecommunications operators including TM and Maxis need to verify that customer-facing assistants give accurate, on-policy answers, and automated evaluation lets quality teams check thousands of responses without exhausting human reviewers.

This capability aligns with Malaysia's governance direction. The Malaysia AI Governance and Ethics guidelines and the National AI Office (NAIO) stress accountability, reliability, and reduced hallucination, and systematic evaluation is how organisations demonstrate that their systems meet these expectations. For institutions supervised by Bank Negara Malaysia (BNM) and the Securities Commission Malaysia (SC), documented evaluation results support model risk management and audit requirements.

Malaysia's multilingual context adds a specific challenge: a judge model must fairly assess outputs in Bahasa Malaysia, English, Mandarin, and Tamil, as well as code-switched text. Local research groups, including teams at MIMOS and universities, work on evaluation approaches that account for these languages, since a judge trained mainly on English may misjudge quality in others.

Training on AI evaluation and testing is increasingly part of MDEC-supported and HRD Corp funded upskilling, helping Malaysian teams build the quality-assurance discipline needed to deploy AI responsibly in regulated sectors.

1. Zheng, L., et al. (2023). Judging LLM-as-a-Judge with MT-Bench and Chatbot Arena. arXiv.
2. Wikipedia contributors. (2026). LLM-as-a-Judge. en.wikipedia.org.
3. Confident AI. (2025). LLM-as-a-Judge Simply Explained: The Complete Guide to Run LLM Evals at Scale. confident-ai.com.